This section describes the knowledge and skills required for this unit

Required knowledge

Costing requirements and implications of passenger transport planning

Customer and client services relationships

Different passenger transport alternatives for consideration in the planning process

Legislation regulations and industry codes that affect passenger transport planning

Resource requirements for a passenger transport strategy including human and physical resources

Risk management issues associated with passenger transport

Sources of specialist assistance for integrated passenger transport planning

Technology and equipment used for coordinating passenger transport services

Required skills

Analyse and meet client requirements

Communicate effectively with stakeholders verbally and in writing

Consult and negotiate with stakeholders

Develop complex plans and documents

Manage contingencies in relation to passenger transport problems

Manage passenger transport logistics

Negotiate arrangements with suppliers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include

implementing a minimum of two passenger transport plans involving complex transport requirements and multiple passengers and staff for example

complex scheduled ongoing public transport service

large community event

complex commercial contract non publictransport passenger service

complex charter service

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to a workplace or simulated workplace

In both real within safe means and simulated environments access is required to

relevant and appropriate materials and equipment

applicable documentation including workplace procedures regulations codes of practice and operation manuals

tools equipment and personal protective equipment currently used in industry

relevant regulatory and equipment documentation that impacts on work activities

appropriate range of relevant operational situations in the workplace

Method of assessment

Practical assessment must occur in

a safe and appropriate range of situations in the workplace andor

an appropriately simulated workplace environment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate to this unit

direct observation and questioning of the candidate implementing passenger transport plans

direct observation of the candidate applying relevant WHSOHS requirements and work practices

Customer and stakeholder requirements may include:

Passenger needs may include:

Passenger transport issues, risks and contingencies may relate to:

Compliance requirements may include those mandated by:

Passenger transport resources may include:

Human resource requirements may include:

Contingency and critical incident processes may relate to:

Procedures to address transport operational requirements may relate to: